About


  • Who We Are
  • Implementing new software — from identifying the right solution to developing user confidence and efficiency among staff — can feel overwhelming.

    That’s where we come in.

    IK Consulting is your trusted partner in professional system design, development, training, and implementation of Accela’s Permits Plus®, Accela Automation®/ Accela Civic Platform®, and other Microsoft® software.

    With more than 30 years of experience in the building permits industry and 25 years of successfully designing, developing, and implementing Accela products, our highly skilled staff provides targeted, reliable, effective, and affordable solutions for your jurisdiction or company.

    Via thorough business systems and process mapping analyses, the knowledgeable IK team can help identify the most effectual and economical technology solution for your distinct needs, and then expertly manage the implementation, development and migration processes.

    To ensure a smooth transition, our comprehensive training development programs support company-wide confidence and competence in your new software.

    Our clients also benefit from our partnerships with third-party technologies to enhance their software with complementary integrated solutions, such as Interactive Voice Response (IVR), Geographical Information System (GIS), mobile, and financial systems.

    When it’s time to adopt a new automation solution, let IK Consulting do the heavy lifting.

Meet Our Founders

  • Missy Kern
  • Offering more than a decade of experience as an information systems professional and more than 25 years in the building industry, Missy is Microsoft SQL certified, a Certified Software Manager, and an Accela Certified Partner. Her management experience, attention to detail, exceptional focus, and organization balance expertly with the innovation, creativity, and resourcefulness she lends to her client work.

    Missy lives in southern Arizona with her husband, three children, and two dogs. She loves a good weekly game night with the family (it gets competitive) and has cruised the world, from Alaska to the Egyptian pyramids.

  • Connie Ingram
  • With an extensive background at various county departments, Connie has held supervisory roles in software development, business systems analysis, process mapping, and management. A Certified Trainer and Accela Certified Partner, she holds a B.S. in business administration (University of Phoenix), a certification in public policy and management (University of Arizona), and is certified in Process Mapping. Her expertise in these areas ensures her clients benefit from the most effective process implementation and competent administrators and end-users.

    Connie lives in southern Arizona with her husband of more than 32 years. In her free time, you’ll catch her planning the next family travel adventure — always including their three adult children and four grandchildren — or a couple’s trip to Vegas, baby.