IK Consulting, and their team of highly skilled Accela specialists, have been providing consulting services to Missoula since shortly after we went live with Accela Automation. Since then, they have been a vital partner to our success. With their help, Missoula has been recognized by Accela as a leader in efficiency and self-reliance across their customer base, ultimately leading to an Accela initiated request for us to partake in a case study to better understand our operational architecture. Through the expertise of IK Consulting, Missoula was able to quickly adjust our entire operation to accommodate 100% remote and paperless operations dictated by the sudden onslaught of the COVID-19 emergency. IK Consulting was paramount in setting Missoula up for a successful paperless application process. Without the knowledge and experience which IK Consulting brings to bear, Missoula would likely still be processing applications 100% through paper borne processes. In addition, with the COVID-19 threat, we would likely have had to close our permitting division entirely until the end of the emergency. Fortunately, partnering with IK Consulting has allowed us to remain 100% functional and not lose any operational capacity.