Missy and her team are Accela subject matter experts.  Not only do they know how to resolve difficult issues with Accela, but they are also willing to educate and train you on how to solve those issues.  IKC is amazing and a joy to work with.

Sean Dunn, Information Technology Specialist, City of west sacramento

IK Consulting is the best.  Missy, Connie, and their entire team became our partners (and friends) during our Accela implementation.  They understand how Accela works and how to integrate it into existing City workflows and legacy applications.  Missy’s project management skills were essential to keeping our implementation on time.  The best part of working with IK Consulting is that they continue to care about us even after the initial implementation.  I am confident that the City can turn to IK for help with Accela and other office automation projects in the future.

Ej Boranian, Information Technology/Records Manager, City Of Whittier

IK Consulting provides more than just expertise and service; they have truly become part of our team and know our business as well as we do.  They are not simply a service provider for us; they are a strategic partner in our success.

Thomas Cirimele, DIS Manager, Sonoma County, California

IK Consulting has been a lifesaver for us in keeping our permitting process operational   Changes in our County have made our permitting needs smaller and forced us to live with an outdated solution. Their competence, diligence, and knowledge have been the saving grace for us.

When we have called on them, they have responded quickly and expertly.  Their knowledge of the application is outstanding, and their patience with us has gone way beyond the call of duty.

Derek McKay, Assistant CIO, Fulton County, Georgia

The Town of Prescott Valley has been partnered with IK Consulting since 2003 with the implementation of Permits Plus and continuing in 2020 with the implementation of Accela Automation. Their dedication and commitment to customer service is the key reason we continue our relationship with IK. They are very responsive to your needs and requests in a timely and professional manner. IK Consulting has demonstrated extensive knowledge and expertise in their field, and we have trusted them with every project we have endeavored. We highly recommend IK Consulting.

Vikie Anderson Administrative Supervisor, Town of Prescott Valley, Arizona

Our internal resources have shrunk drastically over the years, like many municipal governments, so we found ourselves lacking the expertise we need to keep old systems running.  IK Consulting and especially Missy Kern were able to step in and be the expert that we needed.  The impact on our constituents would have been bad, but Missy made the changes we needed with none the wiser.  In fact, no one was impacted at all.  The City continues to call on IK Consulting to ensure that we continue to serve our constituents as seamlessly as possible.

Shawn Granger, IT Manager, City of West Covina, California

I have worked with IKC on multiple occasions, both as a customer and a contractor.  IKC staff is extremely knowledgeable, consistently professional, and always goes above and beyond to get the job done.  Their ability to understand the requirements, design a solution, and then configure and develop it in a timely manner exceeded expectations every time.  I look forward to working with IKC again in the future and would recommend them to anyone thinking of engaging a firm to assist in an Accela implementation! Lauren

Lauren Lupica, IT Senior Project Manager, City of Mesa, Arizona

I’ve had the pleasure of working with IK Consulting in two jurisdictions over the last 20 years, the Town of Prescott Valley and the City of Prescott.  The best thing about IK is the staff!  Missy Kern and Connie Ingram provide excellent customer service, and the knowledge they bring with them for having worked for a government agency before going into private consulting is the key component that puts them above other consultants.  Not only do they help with set up of the software, they ask about processes and procedures to guide staff to better products that support each unique community workflow.  I would highly recommend them to any community.

Gwen Rowitsch, Administrative Support Services Manager, Prescott, Arizona

Washington County, MD, has worked with IK Consulting for many years from Permits Plus to Accela Automation.   They are very experienced and knowledgeable in all aspects of the system and will work around the clock to ensure you get the support you need.   The entire staff is very friendly and personable, which helps make the process less stressful.  They truly care about their clients and make you feel like family.

Rebekah Gander, Chief of Permitting, Plan Review & Permitting, Washington County, Maryland

We have had the pleasure of knowing and working with IK Consulting for the past 18 years. The team is extremely knowledgeable of the Accela software solutions and always ready to assist when needed.  When we converted from Permits Plus to Accela Automation in 2013, Missy guided us through very successful implementation and has been our go-to throughout various upgrades and enhancements.  I highly recommend Missy, Connie, and the team for any Accela solution.

Ella Hickey, Data Systems Manager & Office Supervisor, Reedy Creek Improvement District, Florida

IK Consulting has been a great partner of our City for over 15 years.  They understand the permitting, inspection, and related business processes of public agencies and how best to implement software solutions to optimize those processes.  Their knowledgeable and friendly staff continues to provide excellent project management, implementation, configuration, customization, report writing, training, and support services for our Accela Civic Platform used across six departments.  IK Consulting continues to go above and beyond to ensure our staff and residents have the information and tools they need to achieve their goals.

Brian Tickner, IT Application Services Manager, City of Santa Rosa, California

Some major advantages to having IK as my organization’s Accela consultant is that they provided flexibility in scheduling and they possess the following key comprehensive knowledge components that are invaluable, ESPECIALLY to groups who are transitioning from a paper-based permit management system process to an electronic permit management system process:

1. the Accela system
2. the systems that existed prior to merging with Accela and how they interact
3. electronic permitting best practices and standards
4. legacy permitting best practices and standards
   It also helps that IK is located closer to our time-zone, and when they respond; they respond with the answers!

Terri Palmer, Accela System Administrator, Port of Seattle - Airport Building Department, SeaTac, Washington

Let me start by saying that my consulting firm assist Municipalities with the selection and implementation of enterprise land management systems. We have been doing this for many years, and I can honestly say that I have never worked with a more knowledgeable and dedicated team as the IK Group. They not only know the product that they are implementing, but they truly understand user processes and have the unique ability to pull information from users in order to achieve the desired goal. Hardworking, dedicated, committed to the success of the project are only a few to the accolade that I would bestow on them. My organization and the organizations that I represent are extremely lucky and appreciative to have worked with IK, and I look forward to working with them again in the future!

Richard Chenette, President, Go Live Technology, Inc., California

IK Consulting, and their team of highly skilled Accela specialists, have been providing consulting services to Missoula since shortly after we went live with Accela Automation. Since then, they have been a vital partner to our success. With their help, Missoula has been recognized by Accela as a leader in efficiency and self-reliance across their customer base, ultimately leading to an Accela initiated request for us to partake in a case study to better understand our operational architecture. Through the expertise of IK Consulting, Missoula was able to quickly adjust our entire operation to accommodate 100% remote and paperless operations dictated by the sudden onslaught of the COVID-19 emergency. IK Consulting was paramount in setting Missoula up for a successful paperless application process. Without the knowledge and experience which IK Consulting brings to bear, Missoula would likely still be processing applications 100% through paper borne processes. In addition, with the COVID-19 threat, we would likely have had to close our permitting division entirely until the end of the emergency. Fortunately, partnering with IK Consulting has allowed us to remain 100% functional and not lose any operational capacity.

Aaron Bowman, Software Applications Engineer, Missoula, Montana